Skip to Main Content
Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

Activities Connections

The activities listed here can be found in our book, 101 Activities for Delivering Knock Your Socks Off Service (AMACOM, 2009). Incorporating these brief activities can provide great opportunities for learning, whether it be a brown bag lunch, an early morning staff meeting, or just a small group committed to improving their quality of service. We encourage you to check them out and give them a go!

Chapter 1: Activity #4, Customers’ Ever Changing Needs (pp. 12–13). Consider both how expectations are changing and how different age customers want to experience service.

Chapter 3: Activity #7: The Value of Reliability (pp. 21–23). Look at organizations who deliver consistently reliable service versus those who do not.

Chapter ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

Ron Zemke, Bobette H Williamson
Managing Knock Your Socks Off Service, 3rd Edition

Managing Knock Your Socks Off Service, 3rd Edition

Chip R. Bell, Ron Zemke, John Bush
Becoming an Exceptional Executive Coach

Becoming an Exceptional Executive Coach

Michael FRISCH, Robert LEE, Karen L. METZGER, Jeremy ROBINSON, Judy ROSEMARIN
Putting People First

Putting People First

MIT Sloan Management Review

Publisher Resources

ISBN: 9780814417553