O'Reilly logo

Delivering Time Management for IT Professionals: A Trainer's Manual by Dr. Jan Yager

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Improving your listening skills

If you want to become a better listener, a skill that will surely improve your effectiveness as a communicator, is to follow this acronym for L-I-S-T-E-N:

  • L – Look someone right in the eyes when he or she speaks to you.
  • I – If someone is speaking for a while, indicate you are listening by nodding your head when you agree, smiling, or through other gestures so it won't look like you're tuning out.
  • S – Show interest in what you're hearing by reframing what someone has said to you to by asking questions about what you just heard. For example, "So you're saying that we have to completely redesign the website and have it ready to launch in just five days?"
  • T – Take the time to listen to someone. By listening you are making ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required