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Delivering Time Management for IT Professionals: A Trainer's Manual by Dr. Jan Yager

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Summary

Here are the main ideas in this chapter:

  • Body language can be as pivotal as your words in how effectively your verbal communication is perceived. Be aware of the non-verbal messages you are sending to others through how you stand, show emotion in your face, your tone of voice, or even how you sit at a meeting.
  • Work on your listening skills at in-person meetings or when you are talking on the phone at work. You might be amazed at how much you actually miss when you think you were paying attention at a meeting or when you are talking on the phone. However you are really distracted by your own thoughts or you find yourself only half-listening to what is being expressed.
  • Your smartphone has many tools to make your verbal and written communication ...

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