Here are the main ideas in this chapter:
- Body language can be as pivotal as your words in how effectively your verbal communication is perceived. Be aware of the non-verbal messages you are sending to others through how you stand, show emotion in your face, your tone of voice, or even how you sit at a meeting.
- Work on your listening skills at in-person meetings or when you are talking on the phone at work. You might be amazed at how much you actually miss when you think you were paying attention at a meeting or when you are talking on the phone. However you are really distracted by your own thoughts or you find yourself only half-listening to what is being expressed.
- Your smartphone has many tools to make your verbal and written communication ...