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Delivering Time Management for IT Professionals: A Trainer's Manual by Dr. Jan Yager

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Dealing with conflict

But what if you and someone at work have a conflict? When you interact with someone, there is always the potential for harmony, or for conflict. Here are some suggestions for how to deal with conflicts:

  • Cool off. Avoid over-reacting and saying words in the heat of the moment that you may regret later.
  • Maintaining a polite tone is very important. Nothing will scare or intimidate people more at work or in business than a raised or angry voice.
  • Avoid ultimatums.
  • Let them tell their side of it.
  • Put yourself in the other person's shoes.
  • Agree to disagree.
  • Reinforce the value of your relationship.
  • Say I'm sorry if you were wrong.
  • Ask for understanding. For example, if you know you were wrong, explain what might have been the reason for ...

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