Acknowledgments

I would like to acknowledge three categories of people and organizations as being indispensable contributors to this book: the colleagues with whom I’ve worked, the companies from which I’ve learned about forecasting and DSI, and others who have played a very special role in the writing of this book.

First are the colleagues with whom I’ve worked. I’ve already mentioned Tom Mentzer, and he is the first person whom I must acknowledge. Without him, none of this happens. He taught me about forecasting and he opened the doors that needed to be opened to get access to the companies. His tragic death in 2010 is still felt by all of us at the University of Tennessee. His were very big shoes, both literally and figuratively. He was one ...

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