CHAPTER 11
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Smart Metrics
Managing in a Pareto World Calls for New Thinking
The main problem we are dealing with is not a lack of known methodology, rules, information tools, and smart metric feedback loops. Companies in a wide array of industries and differing product complexities have successfully implemented and sustained demand driven performance systems in some cases for over a decade. The problem is ontological: what type of reality do we assume we are attempting to control and manage?
The reality of an organization’s supply chain processes and interdependencies determines its logistical realities and dictates its market and investment strategy. ...

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