Deploying AI in the Enterprise: IT Approaches for Design, DevOps, Governance, Change Management, Blockchain, and Quantum Computing

© Eberhard Hechler, Martin Oberhofer, Thomas Schaeck 2020

E. Hechler et al.Deploying AI in the Enterprisehttps://doi.org/10.1007/978-1-4842-6206-1_10

10. AI and Change Management

Eberhard Hechler¹ , Martin Oberhofer² and Thomas Schaeck³

(1)

Sindelfingen, Germany

(2)

Boeblingen, Germany

(3)

Boeblingen, Germany

 

As AI is increasingly adopted by businesses and society as a whole, there is an emerging need for existing change management practices to be adapted. Change is usually perceived as a threat, causing uncertainty, sentiments, and risks to organizations and individuals alike. However, change comes along with new business and personal opportunities. AI has the potential to accelerate and improve change management and make it more unerringly and human-centric. ...