Deployment Guide Series: IBM Tivoli Monitoring V6.2

382 Deployment Guide Series: IBM Tivoli Monitoring V6.2

Customer responsibilities

This section describes the responsibilities the customer has to the Business

Partner, for example:

򐂰 Designating a representative who will be the focal point for all communication

with the Business Partner relative to this project and who will have the

authority to act on the customer’s behalf in matters regarding this project.

򐂰 Designating operations personnel to work with the Business Partner as

appropriate.

򐂰 Providing all product data in the requested format.

򐂰 Providing all data and information required for implementation.

򐂰 Providing a suitable workspace with Internet and telephone access for the

services specialists while working on the customer premises.

򐂰 Providing user IDs, passwords, and IP addresses as required, enabling the

Business Partner to perform the service.

Staffing estimates

The project will be performed with one Tivoli Monitoring specialist who will be on

site as required by the project schedule. We will also provide project

management services, and will be on site at the end of the project for its formal

closure. The project is estimated to be performed within <x> working days. This

is <x> man days of effort in total.

We expect that we will need a single member of your staff working with us

throughout this time who will also perform any mediation role required between

us and any other required technical resources within your computer operation.

This would be five man days in total.

Testing

The testing of the solution will be done through the use of the infrastructure, to

ensure that the resources are successfully being monitored.

Note: Add any client responsibilities that you need to assign in order to

complete a successful delivery of your service.

Note: You may want to revise these estimates if you want to provide extra

services, such as education.