CHAPTER 13

Attacking the Digital Divide

Engineers, creative designers, advertisers, marketers and policy makers all have a part to play in reducing the Digital Divide. Many older and disabled people, and other minority groups, will remain opposed to using CIT unless systems and interfaces are developed and marketed which are more “friendly” to the digitally disadvantaged. Specialist equipment will remain underused and the benefits of mainstream technological products will not be available to everyone. The focus of this book is the lessons engineers and designers need to learn in order to respond to these challenges.

13.1 THE CHALLENGE

Designers and policy makers often overestimate the challenges and marginal costs of considering the needs of ...

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