[ Appendix B ]


Many governments have launched policies to support greater use of design in diverse arenas, acknowledging its value and its impact on a country’s economic growth. One of the earliest was the United Kingdom, which created a Design Council in 1944 and has since promoted pioneering policies, including a recent strong focus on applying design to service industries and even public services. (For example, the Design Council has launched a new program called Public Services by Design, which has tackled problems such as reducing crime levels in hospital emergency rooms and improving government-owned postal services.)

Other countries have joined the United Kingdom in recent years, beginning ...

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