Appendix C: Feedback Forms

This appendix contains forms that can be used to solicit valuable feedback from customers, the factory, vendors, and field service, to help develop better products. The procedure is as follows:

  1. Circulate to target audiences with an introduction that asks for their help in making “our products” better, easier to build, and so forth. Emphasize the importance of this input and how it will be acted upon. The customer feedback form should be filled out by customers, as discussed in Section 2.12. The factory feedback form should be circulated to all manufacturing personnel, from supervisors to assembly-line workers. The vendor feedback form should be circulated to all vendors that make parts that your company has designed. ...

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