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Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan

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CHAPTER17imageThe First Principle: Design Lean Value Streams

OBJECTIVE: Design on paper an end-to-end lean value stream flow, starting from the time we receive an order from the customer or request for a service until the time we deliver the product or service.

The concept of value stream flow started in 1996 with the book Lean Thinking.1 In 1998 the book Learning to See2 took value stream flow from concept to reality by providing a practical approach to mapping value stream flow. The focus was on manufacturing, and a simplified case study was used to teach the basic concepts of value streams and the process for designing a lean value stream. The case ...

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