Our last case study is a little different than the others. In contrast to public corporations that have applied the principles described in this text to achieve Operational Excellence and grow their business, this company is more of a natural at it. It is a privately held company whose founders early on saw the need for each associate to be involved with the growth of the business. Being engineers, they designed the operation to enable just this on its own, long before the writing of this book. As you will read in the pages ahead, the success of the design still holds today and is providing sustained business growth. Welcome ...

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