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Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan

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CHAPTER3imageThe Leapfrog

There are many companies that have aggressively pursued continuous improvement for more than 20 years, using the staircase approach that we described in the last chapter. There are other companies that started their continuous improvement efforts only two or three years ago, and yet some of these companies are much farther along than the ones that embarked on a continuous improvement journey more than 20 years ago.

Some of these recent adopters have gone farther and grown their businesses faster than some of the veterans. They have done much more than just create employees who eliminate waste everywhere they see it. They have ...

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