CHAPTER4
Defining Operational Excellence
Operational Excellence is a term that is often defined in many ways. Excellence in everything we do. A world-class operation. The best an operation can be. The ability to manage value creation processes without waste better than the competition year after year.1
In practical terms, the words Operational Excellence try to convey the idea that the operation is at the very highest level of performance. It has reached the pinnacle; it has set the standard; it is the best an operation can be. The difficulty with this description is how to define “the best.” If an operation always delivers product 100 percent on ...
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