Having been formally trained as a mechanical engineer, I cannot say that my strength is in writing or in the English language. Trying to place my experience and knowledge into a readable format that one can follow, understand, comprehend, and apply is certainly a challenge to my writing skills. Therefore, I would like to acknowledge and thank Mr. James Marrese for his work on this text. While James has a degree in English, he has learned the technical principles of flow, has assisted in educational development, has traveled to many companies around the world, and can speak the language of Operational Excellence. It is with his assistance that this text was sculpted and put into the format that you, the reader, can learn from and ...

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