Chapter 2. Make Space for Real People

Chapter Opener

OUR USERS AREN’T US. Our users aren’t us. We hear this constantly—but as we’ve seen already, we’re not always great at living it out.

It’s not only a matter of considering extreme circumstances, though. Designing for real people is also about making space: ensuring our interfaces and expectations don’t force users into narrow categories, prevent them from using a product in the way that best fits their lives, or make it difficult to complete tasks on their own terms.

It’s about giving people enough room within our interfaces to be themselves.

In this chapter, we’ll explore a few ways users need to be able ...

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