Chapter 12. Metrics for Engineering and Project Management Within CPM

An unfortunate mismatch exists between the metrics traditionally used by management to measure product development process performance and the metrics engineering teams must use to conduct product development. Many of the current forms of product development metrics are rooted in Total Quality Management and standard business performance metrics. These metrics tend to focus on financial terms such as unit manufacturing costs (UMC), quality measures such as defects per million opportunities (DPMO), and time-based measures of reliability such as mean time to failure (MTTF). These are legitimate measures of business performance, but they are limited in scope and are lagging indicators ...

Get Design for Six Sigma: In Technology and Product Development now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.