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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification by Ph.D. Edward A. Popovich,, Ph.D. David M. Levine,, Ph.D. Howard S. Gitlow,

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Chapter 16. Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management

<feature><title>Sections</title>
 

Introduction

16.1

Professional Interpersonal Behavior Skills

16.2

Professional Team Behavior Skills

16.3

Product Development Team Basics

 

Summary

 

References

</feature>
<feature><title>Learning Objectives</title>

After reading this chapter, you will:

<objective>

Understand assertive behavior and “I” messages.

</objective>
<objective>

Understand how to constructively express anger.

</objective>
<objective>

Understand how to create “win-win” situations.

</objective>
<objective>

Understand how to resolve conflicts and make healthy decisions.

</objective>
<objective>

Understand the psychological needs of individuals met by teamwork. ...

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