Chapter 16. Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management

<feature><title>Sections</title>
 

Introduction

16.1

Professional Interpersonal Behavior Skills

16.2

Professional Team Behavior Skills

16.3

Product Development Team Basics

 

Summary

 

References

</feature>
<feature><title>Learning Objectives</title>

After reading this chapter, you will:

<objective>

Understand assertive behavior and “I” messages.

</objective>
<objective>

Understand how to constructively express anger.

</objective>
<objective>

Understand how to create “win-win” situations.

</objective>
<objective>

Understand how to resolve conflicts and make healthy decisions.

</objective>
<objective>

Understand the psychological needs of individuals met by teamwork. ...

Get Design for Six Sigma for Green Belts and Champions: Applications for Service Operations—Foundations, Tools, DMADV, Cases, and Certification now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.