Cease dependence on inspection to achieve quality.
—W. Edwards Deming
Quality is a many-splendored thing, and every improvement of its attributes is at once an advance and an advantage.
—C. V. Ramamoorthy
Both personal productivity and enterprise server software are routinely shipped to their users with defects, called bugs from the early days of computing. This error rate and its consequent failures in operation would not be tolerated for any manufactured or “hardware” product sold today. But software is not a manufactured product in the same sense as a mechanical device or household appliance, even a desktop computer. Since programming began as an intellectual and economic activity ...