Design products not to fail in the field; you will simultaneously reduce defectives in the factory.
To improve is to change; to be perfect is to change often.
A multifaceted view of quality is essential in identifying numerous requirements of customers and other stakeholders. There are remarkable similarities between quality issues pertaining to software and those of manufactured products, but important differences must be taken into account as well. The cost implications of poor software quality are becoming increasingly critical as the software life-cycle costs of a typical system exceed hardware costs. Improved ...