The important thing is not to stop questioning.
Price has no meaning without quality.
—Walter A. Shewhart
Financial analyses of a DFTS process are meant to provide visibility and control for effective decision-making. Important nonfinancial metrics and control mechanisms also are needed. However, you shouldn’t lose sight of customer requirements. Sound financial return is one of the desired outcomes of a DFTS initiative that is designed to meet customer requirements while also meeting the software developer’s internal objectives. This chapter discusses four financial approaches to evaluating economic imperatives of a DFTS deployment: Cost of Software Quality ...