Disputes are often nothing more than a mutual misunderstanding of nuances of words, and the seven new tools of QC can prevent this.
He who would run a company on visible figures alone, will in time have neither a company nor figures.
—W. Edwards Deming
Many quality characteristics, especially those related to innovation, customer needs, and product development issues upstream, are not easily quantifiable. The seven new (N7) tools of quality control (QC), developed by the Union of Japanese Scientists and Engineers (JUSE), were devised to aid in organizing, analyzing, and interpreting qualitative and worded data. These tools were ...