...it is more difficult to tell what problems will emerge—as they certainly will.
Stay hungry. Stay foolish.
This chapter is a sequel to Chapters 2, 5, and 20. The PICS implementation framework is revisited and its four phases are examined in turn. The chapter emphasizes building organization-wide competencies to launch and sustain a DFTS initiative. It starts with a review of various planning activities and a summary of deliverables. It is followed by a detailed presentation of the two implementation steps (Steps 11 and 12). Step 11 deals with establishing overall learning objectives, designing and customizing learning curricula, and providing training for support ...