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Design for Trustworthy Software: Tools, Techniques, and Methodology of Developing Robust Software by Bijay K. Jayaswal, Peter C. Patton

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Chapter 24. Defining Customer Needs for Brand-New Products: QFD for Unprecedented Software

Richard E. Zultner

Zultner & Co. richard@zultner.com

Can we successfully get requirements for software new to the customer?

Overview

Quality Function Deployment (QFD) has traditionally been employed for “new” product development, but generally it has been applied to revisions, or model upgrades, not to brand-new products. Methods such as “listening to the voice of the customer” are not very useful when the customer has never seen the type of product you are trying to develop. So how can you successfully learn the requirements for products that are new to the customer? This chapter will review the existing approaches in QFD, and some new methods for defining ...

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