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Design for Trustworthy Software: Tools, Techniques, and Methodology of Developing Robust Software by Bijay K. Jayaswal, Peter C. Patton

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Chapter 25. Jurassic QFD: Integrating Service and Product Quality Function Deployment

Andrew Bolt

MD Robotics, Canada

Glenn Mazur

QFD Institute

Japan Business Consultants, Ltd. University of Michigan College of Engineering glenn@mazur.net

Overview

Quality Function Deployment (QFD) is a unique system for developing new products which aims to ensure that the initial quality of the product or service will satisfy the customer. In today’s turbo economy, traditional design methods that rely on extensive concept and market testing and multiple rollouts take too much time and increase risk that copycat products will enter the market first. Best efforts driven by internal requirements risk failure to recognize important customer needs. The tools and ...

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