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Design for Trustworthy Software: Tools, Techniques, and Methodology of Developing Robust Software by Bijay K. Jayaswal, Peter C. Patton

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Chapter 27. QFD 2000: Integrating QFD and Other Quality Methods to Improve the New-Product Development Process

Glenn Mazur

QFD InstituteJapan Business Consultants, Ltd.University of Michigan College of Engineeringglenn@mazur.net

Overview

Competitiveness in the new millennium may belong more to those who can integrate a multitude of disciplines into a system than to those who expect a single unnuanced tool to do it all. The “House of Quality” is really more of a “great room” to which various “outbuildings” and other structures must connect. This chapter discusses where you can integrate well-known quality and other tools, such as Consumer Encounters, the New Lanchester Strategy, Kansei Engineering, the Theory of Constraints, Teoriya Resheniya ...

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