Appendix B
Summary of Design Thinking Techniques and Exercises
The Design Thinking techniques and exercises summarized here are covered in one or more of the hours of this book. Each technique and exercise is arranged alphabetically here (and further organized by hour in Appendix C).
2×2 Matrix Thinking This technique is used to help people and teams evaluate a number of options across two dimensions and four quadrants. Considering options in this way helps us uncover the best choice or the ideal path forward.
A/B Testing This technique is used to compare one alternative against another alternative, which can be easier or more useful than trying to explain why any one single alterative might fail to meet a person’s needs.
Active Listening ...
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