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Designing a Data Warehouse: Supporting Customer Relationship Management by Chris Todman

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WHAT ARE THE DELIVERABLES?

One thing that we absolutely have to get right in any project is to ensure that the customer gets what they expect to get. In Chapter 1 we discussed the business goals approach to expectation setting but there is still the problem of “sign off.” A project manager has to get acceptance from the customer before the project can officially be closed down. This is important because, in a consultancy organization, this is when we get paid. Even in an internal project, closure is important because it signals the point at which the system is accepted. This event is always greeted with a huge sigh of relief by the members of the project team and is usually the trigger for some kind of end-of-project bash. It also enables the ...

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