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Designing a Data Warehouse: Supporting Customer Relationship Management by Chris Todman

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Summary

We need to keep track of what we're doing, and in this chapter there's a comprehensive work breakdown structure with dependencies that can be adapted to whatever needs an individual project or project manager has.

We discussed the thorny issues of deliverables. This is a particular problem in data warehouses because their development is somewhat different from that of more traditional software projects.

We also discussed the project team and the requisite skills that we need to make for a successful data warehouse project.

Also, we explored some of the gotchas around data quality and availability as well as customer commitment. Other gotchas include the need to engage with the customer's operations team and support environment.

It is ...

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