Designing and Evaluating Usable Technology in Industrial Research

Book description


This book is about HCI research in an industrial research setting. It is based on the experiences of two researchers at the IBM T. J. Watson Research Center. Over the last two decades, Drs. John and Clare-Marie Karat have conducted HCI research to create innovative usable technology for users across a variety of domains. We begin the book by introducing the reader to the context of industrial research as well as a set of common themes or guidelines to consider in conducting HCI research in practice. Then case study examples of HCI approaches to the design and evaluation of usable solutions for people are presented and discussed in three domain areas:

- item Conversational speech technologies,

- item Personalization in eCommerce, and

- item Security and privacy policy management technologies

In each of the case studies, the authors illustrate and discuss examples of HCI approaches to design and evaluation that worked well and those that did not. They discuss what was learned over time about different HCI methods in practice, and changes that were made to the HCI tools used over time. The Karats discuss trade-offs and issues related to time, resources, and money and the value derived from different HCI methods in practice. These decisions are ones that need to be made regularly in the industrial sector. Similarities and differences with the types of decisions made in this regard in academia will be discussed.

The authors then use the context of the three case studies in the three research domains to draw insights and conclusions about the themes that were introduced in the beginning of the book. The Karats conclude with their perspective about the future of HCI industrial research.

Table of Contents: Introduction: Themes and Structure of the Book / Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR) / Case Study 2: Personalization in eCommerce / Case Study 3: Security and Privacy Policy Management Technologies / Insights and Conclusions / The Future of Industrial HCI Research

Table of contents

  1. Acknowledgments
  2. Preface
  3. Introduction: Themes and Structure of the Book
    1. The Structure of the Book
    2. The Context for Conducting HCI Research in Industry
    3. Industrial HCI Research Themes
      1. What are you Trying to do? Framing the HCI Research Question
      2. How are you Going to go About Doing it? Approaches to HCI Research
      3. How will you know you have Succeeded? Demonstrating the Value of the HCI Research
    4. Common Format for the Case Studies
  4. Case Study 1: Conversational Speech Technologies: Automatic Speech Recognition (ASR)
    1. Background on the Domain of Study
    2. Purpose of the HCI Research
      1. Framing our ASR Research
    3. Research Approach and Tradeoffs
      1. Why is Technology-Driven Design Necessary?
      2. Maturing ASR Technology
    4. HCI Research Results and Impact
      1. Researching Text Creation and Error Correction with Speech Recognition Systems
      2. Systems Evaluated
      3. Method
      4. Results (1/2)
      5. Results (2/2)
      6. Conclusions
    5. Lessons Learned from the HCI Research
      1. Issues in Research Impacting the Development Process
  5. Case Study 2: Personalization in eCommerce
    1. Background on the Domain of Study
      1. Framing Personalization
      2. The Personalization Value Space
    2. Purpose of the HCI Research
    3. Research Approach and Tradeoffs
      1. Literature Review and Brainstorming Sessions Regarding Personalization in e-Commerce
      2. Heuristic Usability Evaluations of Competitive Sites
      3. Business Requirements Identification
      4. The Master List of Possible Personalization Features
      5. Ownership of Data
      6. Permission Marketing
      7. Levels Of Identity on an E-Commerce Website
      8. User Studies
      9. Summary of Approach and Key Tradeoffs
    4. HCI Research Results and Impact
      1. Iterative Research to Identify Top Rated Personalization Policies and Features
      2. Business Case Support
      3. The Personalization Value Model
      4. Personalization Strategy and Recommendations
      5. Conclusions
    5. Lessons Learned from the HCI Research
  6. Case Study 3: Security and Privacy Policy Management Technologies
    1. Introduction
    2. Background on the Domain of Study
      1. Privacy Policy Structure
    3. Purposes of the HCI Research
    4. Research Approach and Tradeoffs
      1. Identifying and Refining Organizational Privacy Needs
    5. HCI Research Results and Impact (1/2)
    6. HCI Research Results and Impact (2/2)
    7. Lessons Learned from the HCI Research
  7. Insights and Conclusions (1/2)
  8. Insights and Conclusions (2/2)
  9. The Future of Industrial HCI Research (1/2)
  10. The Future of Industrial HCI Research (2/2)
  11. Bibliography (1/2)
  12. Bibliography (2/2)
  13. Authors' Biographies

Product information

  • Title: Designing and Evaluating Usable Technology in Industrial Research
  • Author(s): Clare-Marie Karat, John Karat
  • Release date: June 2010
  • Publisher(s): Morgan & Claypool Publishers
  • ISBN: 9781608450541