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Designing Learning and Development for Return on Investment by Carrie Foster

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CHAPTER 8

Learning and Development Audit

The word audit very often conjures up images of the Gestapo arriving to torture individuals of a team until they have made a confession regarding all of the mistakes the department has made. However, it is imperative that the learning and development function is a department that leads by example. As learning practitioners we must be willing to proactively learn from what has happened, both good and bad, and respond to that learning by developing, changing, and renewing to become more effective and more efficient.

Given the speed of change in the organizational environment, regular evaluation of what, how, and why are essential to managing expectations of the business leaders and demonstrating the value ...

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