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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
vii
Contents
Preface ......................................................................................................................xi
About the Authors ............................................................................................. xvii
1 Service: Denitions and Attributes ............................................................ 1
Toward a Denition of Service ......................................................................1
Fundamentals of a Service Encounter ..........................................................2
Key Components of Service ........................................................................... ...
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Publisher Resources

ISBN: 9781439840467