Skip to Main Content
Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
65
5
People, Technology, and Usability:
An Ergonomic Perspective
In this chapter we exemplify and discuss a macro-perspective of people in
nature and people and technology. We emphasize the need for service design
to strive toward a model of harmony or balance between people-activity and
the natural world. We feel this is a reasonable proposal. After all, nature
itself is founded on a system in balance. Ancient so-called primitive societies
lived, to a large extent, in balance with nature and its ecology. In our own
understanding of the concept of ergonomics, we look simultaneously at ecol-
ogy in nature and its inherent balance. The science of ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

25 Reproducible Activities for Customer Service Excellence

25 Reproducible Activities for Customer Service Excellence

Peter R. Garber
Service Design for Business

Service Design for Business

Ben Reason, Lavrans Løvlie, Melvin Brand Flu

Publisher Resources

ISBN: 9781439840467