Skip to Main Content
Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
75People, Technology, and Usability
to provide for an active productive life of the elderly. As was concisely stated
in a United Nations report on aging:
The challenge for the future is “to ensure that people everywhere can
grow old with security and dignity and that they can continue to partici-
pate in social life as citizens with full rights.” At the same time “the rights
of old people should not be incompatible with those of other groups, and
reciprocal intergenerational relations should be encouraged.”
8
The World Is Getting Older
Toward the end of the twentieth century, the population of our planet was
reported to have passed 6 billion, and ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

25 Reproducible Activities for Customer Service Excellence

25 Reproducible Activities for Customer Service Excellence

Peter R. Garber
Service Design for Business

Service Design for Business

Ben Reason, Lavrans Løvlie, Melvin Brand Flu

Publisher Resources

ISBN: 9781439840467