80 Designing Service Excellence
In systems ergonomics, there has developed a very good understanding of
information to prevent accident and catastrophes. For further development,
there needs to be many more audits and other types of follow-up in ergo-
nomics activities. Recently we have been involved in the evaluation control
rooms in a very large petrochemical industry complex in Thailand. Wenote
the rapid increases in the design of control rooms and control centers. But
a continued, and major, problem seems to be the reluctance to engage in
incorporating in the design relevant processes and systems of evaluation
and follow-ups. This reluctance inhibits progress. Many large organizations
are today using ergonomics in the design of their control ...