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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
85
6
Leading Organizations and Employees
toward Service Excellence
Identifying Leadership
Identifying leadership has been likened to the story of the blind men and the
elephant.
1
Originally from India, the story relates each of several blind men
touching a different body part of the elephant (the trunk, the body, a leg, an
ear). Being blind, none is able to see the animal in its entirety. The individu-
als form a mental image of the whole beast from one of the parts. The person
who touched the elephant’s trunk suggests that the animal is like a snake.
Others suggest that the animal is like a wall (from touching the body), a tree
(from touching a ...
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Publisher Resources

ISBN: 9781439840467