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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
97
7
Leading Organizations as if PeopleMatter:
HumanistApproaches
Leadership Matters and People Matter
Leadership matters. Napoleon Bonaparte (1769–1821) famously demonstrated
empathy with his rank-and-le soldiery when he asserted that “an army
marches on its stomach.” An army needs to have its members at the utmost
state of readiness, whether physical, mental, or in terms of equipment. This
is especially so when the army is set to do battle (as was often the case for
the French army under the leadership of Napoleon). Soldiers whose diet is
decient are unlikely to be at peak tness to engage in combat.
Leadership matters, especially to emplo ...
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Publisher Resources

ISBN: 9781439840467