
107
8
Service in and by
PublicSectorOrganizations
Service in and by the Public Sector
Traditionally, public service was to the crown or to the nation-state. In this
model there is no public service element as such; rather, the service is pro-
vided to the authority gures within the state and to the areas under their
control. In recent years public service has undergone a shift in emphasis, with
a stronger focus on efciency of processes leading to mechanisms to deliver
good service. In the early 1990s the book Reinventing Government described
and exemplied a framework designated new public management (NPM).
1
Authors David Osborne and Ted Gaeb ...