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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
107
8
Service in and by
PublicSectorOrganizations
Service in and by the Public Sector
Traditionally, public service was to the crown or to the nation-state. In this
model there is no public service element as such; rather, the service is pro-
vided to the authority gures within the state and to the areas under their
control. In recent years public service has undergone a shift in emphasis, with
a stronger focus on efciency of processes leading to mechanisms to deliver
good service. In the early 1990s the book Reinventing Government described
and exemplied a framework designated new public management (NPM).
1
Authors David Osborne and Ted Gaeb ...
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Publisher Resources

ISBN: 9781439840467