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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
127Public Sector Culture and Values
recognized early that ofcers’ views of their workplace climate are an impor-
tant set of data. The agency has thus tried to develop sensitive instruments
and methods to encourage employee feedback on the organization and the
internal environment in which they work. These new methods have become
important decentralized complements to existing and centralized (top-down)
methods to measure efciency and productivity of frontline activity as well
as other activities of regional outposts.
Performance Measurement of the Local Branch Offices
In a labor market environment, inputs for performance measurement can
come ...
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Publisher Resources

ISBN: 9781439840467