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Designing Service Excellence
book

Designing Service Excellence

by Brian Hunt, Toni Ivergard
November 2014
Beginner content levelBeginner
194 pages
7h 4m
English
CRC Press
Content preview from Designing Service Excellence
147Designing a Service Dream
of the Swedish government bureaucracy.
10
Strong organizational cultures of
employee solidarity can also be found in many government organizations
and private organizations.
11
In Thailand, for example, public sector of-
cials are designated as servants of the monarch. Naturally, this can create
a situation where employees have a very strong attachment to tradition and
a tendency to resist change, especially if this is to threaten time-honored
ways of working.
12
Privatization of public enterprises or part of govern-
ment organizations is nearly nonexistent in spite of a number of attempts
to privatize public enterpris ...
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Publisher Resources

ISBN: 9781439840467