Book description
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it.
Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.
- Understand key VUI design concepts, including command-and-control and conversational systems
- Decide if you should use an avatar or other visual representation with your VUI
- Explore speech recognition technology and its impact on your design
- Take your VUI above and beyond the basic exchange of information
- Learn practical ways to test your VUI application with users
- Monitor your app and learn how to quickly improve performance
- Get real-world examples of VUIs for home assistants, smartwatches, and car systems
Publisher resources
Table of contents
- Dedication
- Praise for Designing Voice User Interfaces
- Preface
- 1. Introduction
-
2. Basic Voice User Interface Design Principles
- Designing for Mobile Devices Versus IVR Systems
- Conversational Design
- Setting User Expectations
- Design Tools
- Confirmations
- Command-and-Control Versus Conversational
- Conversational Markers
- Error Handling
- Don’t Blame the User
- Novice and Expert Users
- Keeping Track of Context
- Help and Other Universals
- Latency
- Disambiguation
- Design Documentation
- Accessibility
- Conclusion
- 3. Personas, Avatars, Actors, and Video Games
- 4. Speech Recognition Technology
-
5. Advanced Voice User Interface Design
- Branching Based on Voice Input
- Disambiguation
- Handling Negation
- Capturing Intent and Objects
- Dialog Management
- Don’t Leave Your User Hanging
- Should the VUI Display What It Recognized?
- Sentiment Analysis and Emotion Detection
- Text-to-Speech Versus Recorded Speech
- Speaker Verification
- “Wake” Words
- Context
- Advanced Multimodal
- Bootstrapping Datasets
- Advanced NLU
- Conclusion
- 6. User Testing for Voice User Interfaces
- 7. Your Voice User Interface Is Finished! Now What?
- 8. Voice-Enabled Devices and Cars
- A. Epilogue
- B. Products Mentioned in This Book
- C. About the Author
- Index
- About the Author
- Colophon
- Copyright
Product information
- Title: Designing Voice User Interfaces
- Author(s):
- Release date: December 2016
- Publisher(s): O'Reilly Media, Inc.
- ISBN: 9781491955369
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