The following sources aided in development of this book:
Hammond, John S., Ralph L. Keeney, and Howard Raiffa. Smart Choices: A Practical Guide to Making Better Decisions. Boston: Harvard Business School Press, 1999.
Maluso, Nancy. “The Business Case—Friend or Foe?” BPR Online Learning Center (www.prosci.com).
Maluso, Nancy. “The Business Case—The Essential Elements.” BPR Online Learning Center (www.prosci.com).
Maul, June. Interview on creating a business case. Boston, June 2005.
McFarland, Jennifer. “Behind Every Successful Manager Is a Great Inside Sales Job.” Harvard Management Update, December 2001.
O’Leary, John. “Learn to Speak the Language of ROI.” Harvard Management Update, October 2002.