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Developing Applications with Salesforce Chatter by Sagar Pareek, Rakesh Gupta

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Maximizing your customer satisfaction

As Sam Walton quoted in 1977:

"There is only one boss: the customer. And he can fire everyone, from the chairman down, simply by spending his money somewhere else."

Collaboration is moving to Cloud 1980s Work Group Computing, 2000s Intranet Computing, Today Social Computing Lotus Notes, Apple iCloud, and file sharing applications (Box and so on).

Maximizing your customer satisfaction

Many large corporations have difficulty in maintaining organizational-wide collaboration due to the sheer size and complexities of their individual businesses. Too often, valuable information about a customer doesn't make it out of marketing or support into sales. Intelligence ...

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