Chapter 11. Team Communication

"How well team members listen, encourage participation, and discuss sensitive matters."[9]

Team communication is the process of sharing information to meet some need or desire in which one part of the team, be it an individual or a subgroup, sends a message that is received by another subgroup or individual team member so that information shared has an impact on the team.

Communication is what team members do to connect with others so that they can understand the collection of goals that are being pursued and how well each is proceeding in the attempt to satisfy all of their needs. Communication is of central importance to every kind of team interaction.

Communication consists of the following components:

  • Sender: the ...

Get Developing Emotional and Social Intelligence: Exercises for Leaders, Individuals, and Teams now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.