Chapter 1

People, Resources, and Performance


Every organization faces the challenge of building performance over time, whether measured by financial results or other outcomes. Your resources are fundamental to accomplishing this continuing goal, so good strategic management requires a deep understanding of what exactly resources are, how they develop and interact over time, and the skilled design and control of these processes. This chapter explains how your business’s strategy toward its people works through the other parts of the strategy to deliver performance results. This chapter explains the following:

  • how resources drive performance and what “performance” means for business and other organizations; it is not an abstract, qualitative ...

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