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Axelrod, Helen Handfield-Jones, and Ed Michaels. “A New Game Plan for C Players.” Harvard Business Review OnPoint Enhanced Edition. Boston: Harvard Business School Publishing, January 2002.

It’s a big driver of business success, but one that executives are loath to talk about: upgrading the management talent pool by weeding out C players—those who deliver results that are acceptable but who fail to innovate or inspire the people they lead. This article explores the hidden costs of tolerating underperformance and acknowledges the reasons why executives may shy away from dealing decisively with C players. The authors outline steps for executives to take to execute a rigorous, disciplined process for assessing and dealing ...

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