Developing Great Managers 20

Table of contents

1. Cover
2. Titlepage
3. Copyright
4. Content
5. Preface
6. Part 1: Developing Great Managers
   1. Chapter 1: How to Get the Most Out of This Book
   2. Chapter 2: How to Help managers Learn and Grow
   3. Chapter 3: Create a Culture of Learning
   4. Chapter 4: Using Training Power Hours
   5. Chapter 5: Make Sure Time Is Well Spent
7. Part 2: The Power Hours
   1. Chapter 6: Introducing 20 "POWER HOUR" Manager Training Sessions
   2. Chapter 7: Management in Modrn Times
   3. Chapter 8: What's Expected of You
   4. Chapter 9: Managing and Improving Your Repuation
   5. Chapter 10: Your Management A-B Boxes
   6. Chapter 11: Your Management Filter
   7. Chapter 12: Mind Your Metrics!
   8. Chapter 13: Grand Slam Home Runs
   9. Chapter 14: Defining Excellence
   10. Chapter 15: Communicating Expectations
   11. Chapter 16: The Art of Planning
   12. Chapter 17: Results-Oriented Responses
   13. Chapter 18: Meetings That Rock!
   14. Chapter 19: Mastering Your Time
   15. Chapter 20: Internal Service Excellence
   16. Chapter 21: Your Leadership Legacy
   17. Chapter 22: Knowing When and How to Say No
   18. Chapter 23: Aligning Your Department for Success
   19. Chapter 24: The Art of Employee One-on-Ones
   20. Chapter 25: Enlivening Minds at Work
   21. Chapter 26: Encouraging Collaboration
8. Part 3: Using and Promoting Power Hours
   1. Chapter 27: Selling and Launching Power Hour Training
   2. Chapter 28: A Year-Long Management Training Curriculum
   3. Chapter 29: Conclusion
9. Appendix: Using the Compact Disc
10. About the Author
11. Index