Prework Assignment

Find a brief, current article or blog post to share with people as a warm-up to this Power Hour. It’s OK, and preferred, if the piece is provocative or controversial. The prework should stir conversation and prime people for an exploration of the topic.

Learning Objectives

While completing this Power Hour and the application homework, participants will

  1. Discuss the importance of internal customer service excellence
  2. Identify key indicators of service excellence ...

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