About the authors
The authors have served on the Editing Council at IBM Silicon Valley Laboratory in San Jose, California, an organization dedicated to excellence in technical information.
Gretchen Hargis is a technical manager at IBM for a group that provides user assistance and user-centered design for application development tools. She was a technical editor and writer and a pioneer of IBM Darwin Information Typing Architecture (DITA).
Michelle Carey is a technical writer at IBM and a technical writing instructor at University of California Santa Cruz Extension. She is an expert on topic-based information systems and on writing for international audiences.
Ann Kilty Hernandez is a technical editor at IBM and has been a technical writer, ...
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